The National Association of Manufacturers (NAM) is the largest manufacturing association in the United States, representing manufacturers in every industrial sector and in all 50 states. The mission of the NAM is to be the voice for all manufacturing in the United States.
This full-time position in MLC is envisioned as assisting the Member Services Manager with a variety of member administrative tasks that are on-going over the course of a year.
Specific duties include:
Help to create and maintain new and existing member records across all systems. including name changes, title changes, email updates, deletions as well as managing marketing preferences.
Collaborate with member services manager to facilitate onboarding process and ensure all timelines are met for onboarding deliverables.
Member outreach as needed to new and existing members including meeting facilitation.
Assist with compiling and creating member reports for MLC sales team to review both internally and externally with members. Schedule and attend quarterly member meetings.
Maintain up-to-date documents with current events and activities
Assist member services manager with creating copy for emails, marketing materials, and website as needed.
Assist member services manager in compiling member-related statistics for presentation to MLC's Executive Director and the full MLC team.
Identify process improvement opportunities.
The candidate for this position ideally will have experience in an association dealing with member management requirements. A minimum of two years' experience in such a position is required. Competency will database, marketing, and sales automation systems is preferred. Candidate can work on a remote basis.
Specific capabilities of the position are:
Experience initiating and developing client relationships
Experience working with Salesforce preferred
Exceptional communication and interpersonal skills
Strong attention to detail and critical thinking
Demonstrated skill in problem-solving, negotiating, and resolving conflicts
Strong time management skills and ability to balance multiple deliverables
Commitment to providing best in class customer service
Ability to work in a fast paced and changing environment
The National Association of Manufacturers (NAM) is the largest manufacturing association in the United States, representing small and large manufacturers in every industrial sector and in all 50 states. Manufacturing employs more than 12 million men and women, contributes $2.17 trillion to the U.S. economy annually, has the largest economic impact of any major sector and accounts for more than three-quarters of all private-sector research and development in the nation. The NAM is the powerful voice of the manufacturing community and the leading advocate for a policy agenda that helps manufacturers compete in the global economy and create jobs across the United States.
The NAM’s world-class staff of policy experts provide unmatched access and information on the key issues affecting your business and bottom line. We are on the front lines of a wide range of policy battles, from immigration reform and labor relations, to energy and the environment, to trade policy and taxes. At every turn, we are working on behalf of manufacturers in America to advance policies that help manufacturers do what they do best: create economic strength and jobs.